ClipKnife Refund Policy

Updated: November 12, 2026. This policy applies to perpetual licenses purchased through the ClipKnife website. Read it together with the Terms of Service.

Which orders are eligible?

You may request a refund within seven days (168 hours) after successful payment if the order's license has not been activated. We check the successful payment time on the payment receipt and the time support receives your request email.

Activated orders are not eligible under this voluntary refund policy. Receiving, viewing or copying an activation code is not activation. Once the order's purchased license has been successfully redeemed on any device, the order is activated. Uninstalling, unbinding or changing devices does not restore eligibility. Automatic free-trial activation alone does not redeem a purchased order.

Keep the order's license unactivated while the request is being processed. If you activate it during that period, it no longer qualifies for a voluntary refund of an unactivated order.

How to request a refund

Email support@clipknife.vip within the period above. You can use the subject “ClipKnife refund request + order ID”. Include your order ID and request details. Support will specify any further payment information needed for verification.

Do not send card passwords, activation codes, full order recovery receipts or unrelated original media. Do not post them in public issues. Support will verify payment timing, order ownership, activation and payment status, then inform you of the outcome.

How refunds are processed

After an eligible request is verified, a refund is initiated through the original payment provider. Creem processes refunds for Creem orders, normally to the original payment method. Completion depends on the provider's final status. The time for funds to appear depends on Creem, the card issuer or other payment institution; instant receipt is not promised.

A refund request is not confirmation that a refund has completed. Use your saved order receipt to restore the order on the purchase page and check its status. Once a full refund is confirmed, the order shows “Fully refunded” and its activation code and license are revoked.

Statutory rights and payment issues

This voluntary refund policy does not affect refund rights or other consumer rights that applicable law does not allow to be excluded. Creem may also process refunds or payment disputes under its applicable rules; those cases are not restricted by the voluntary eligibility conditions above.

Contact support if you experience a duplicate charge, failure to receive the purchased license, an unauthorized payment or another payment problem. Do not make repeated payments because an order's status is unclear.

Try before purchasing

Each device can claim one free 7-day trial with automatic activation. Check the system requirements and try the features before deciding to buy. Test Mode payments and refunds are for testing only and do not grant a production license.